If you have a question that hasn't yet been answered in our FAQs, or a suggestion, please use our contact form. Or call our Australia based Customer Service Team on 1300 360 522 (Monday to Friday, 9am to 5pm EST, excluding public holidays).
** Please note that from 24 August 2018 we are unable to provide reverse charge calls to all Optus network mobiles. This is due to a business decision by Optus to terminate agreements with our mobile billing partners who provide 3rd party billing (Premium SMS and Direct Carrier Billing) for Optus network mobiles. We're sorry that we're unable to continue to help you get connected to your family and friends on the Optus network. **
** Please note that as our Customer Service Centre is based in Brisbane we will be closed on 1st October 2018 for the QLD Queen's Birthday public holiday. Please use the Contact Form below for all queries during this period and we will respond next business day. **