If you have a question that hasn't yet been answered in our FAQs, or a suggestion, please use our contact form. Or call our Australia based Customer Service Team on 1300 360 522 (Monday to Friday, 9am to 5pm EST, excluding public holidays).
** Please note that from 24 August 2018 we are unable to provide reverse charge calls to all Optus network mobiles. This is due to a business decision by Optus to terminate agreements with our mobile billing partners who provide 3rd party billing (Premium SMS and Direct Carrier Billing) for Optus network mobiles. We're sorry that we're unable to continue to help you get connected to your family and friends on the Optus network. **
** Please note that our Customer Service Centre will be closed from Tuesday 25th December 2018 to Friday 4th January 2019 reopening on Monday 7th January 2019. Please use the Contact Form below for all queries during his period. **