Making a 1800 Reverse Call

You can access 1800 Reverse free to make a call when you’re out of credit on your Telstra, Vodafone, Optus or Virgin mobile. You can also call free from Payphones and Home Phones in Australia.

Receiving a 1800 Reverse Call

We provide an optional 'call of last resort' service which is charged at a premium rate for calls which are accepted. The service is designed for occasional use only when an urgent or important call is needed, and there are no other options available to connect. It is not designed for everyday calling. The service is on standby for use 24-7 from fixed lines and mobiles with no set-up fee or ongoing subscription charges. It can be accessed from out-of-credit and expired credit prepaid mobiles on all major mobile networks, and does not require an internet connection.

Due to its flexibility and availability, accepted calls are charged at a premium compared to conventional calls. When receiving a 1800 Reverse call, before you choose to accept or decline, you can always check the price by pressing the # key as advised in the call presentation. Charges for 1800 Reverse calls only apply if the person receiving the call chooses to accept the charges by pressing 9 on their phone keypad. 1800 Reverse is not a subscription service. To be charged, the person must provide Positive Consent by pressing the 9 key every time they receive a call to accept the charges. There is no charge if the call is not connected, or if the person receiving the call chooses not to accept. 

Call Type Connection Fee Talktime Charge
Accepted on a Mobile – from all AUS phones $5.00 $5.00 per minute for each minute charged in 1 minute blocks for minute 1, minute 2 and minute 3. Minutes 4 and 5 are Free. Minimum charge is $10.00 for a call lasting up to 1 minute. Maximum charge is $20.00 for a call lasting up to the maximum length of 5 minutes
Received on a Home Phone – from all Aus phones Flat $19.99 charge for 45 minutes of talktime

All prices are inclusive of GST.

Calls received on home phones are charged to the fixed line phone bill. Calls are charged a flat rate of $19.99 for 45 minutes of talktime. These calls automatically end after 45 minutes.

Calls accepted on mobiles are charged in $5.00 blocks by carrier billing or premium sms by short code 19901800. Maximum call charge is $20.00 (four $5.00 charging messages) for a call lasting up to 5 minutes (calls automatically end after 5 minutes). The confirmation sms received for each $5 charge includes a unique receipt number. 

For Charges Support or to stop receiving 1800-Reverse calls, call Customer Service on 1300360522. 

Visit our full website for our Terms and Conditions, old pricing and Critical Information Summary

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